Shipping policy

SHIPPING POLICY

Last Updated: 19 August 2026

At Samsara, we carefully pack and ship every order so that it reaches you safely and in good condition. This Shipping Policy explains how we process, dispatch and deliver your orders.

1. Shipping Within India

Samsara currently ships orders across India.

We work with trusted third-party logistics and courier partners to deliver your orders to the address provided during checkout.

Delivery availability may vary depending on the serviceability of your location.

2. Order Processing & Dispatch

Orders are generally processed and dispatched within 2–4 business days after the order is successfully placed.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, sales, promotional periods or other periods of unusually high order volume, dispatch may take longer than usual. If there is a significant delay, we will make reasonable efforts to communicate the same to you.

3. Estimated Delivery Time

After dispatch, estimated delivery timelines are generally:

Metro cities: 2–5 business days
Other cities and towns: 3–7 business days
Remote or serviceable locations: 5–10 business days

These are estimated timelines and are not guaranteed delivery dates.

Delivery may take longer due to courier delays, weather conditions, public holidays, natural events, transportation disruptions, incorrect address details or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be subject to the terms and minimum order value specified in the relevant promotion.

Samsara reserves the right to modify shipping charges or promotional shipping offers at any time. Such changes will not affect orders that have already been successfully placed.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information through the contact details provided at checkout, where tracking is available.

You can use the tracking information to monitor the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

Full name
Complete delivery address
City
State
PIN code
Valid phone number

Samsara will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

7. Failed Delivery & RTO

If a courier partner is unable to deliver your order after the applicable delivery attempts, the package may be returned to Samsara. This is commonly referred to as a Return to Origin (RTO).

Reasons may include:

Customer unavailable to receive the order.
Incorrect or incomplete address.
Incorrect phone number.
Refusal to accept the package.
Repeated unsuccessful delivery attempts.
Location being temporarily or permanently unserviceable.

If an order is returned to us, please contact our customer-support team for further assistance.

For COD orders, repeated refusal or non-acceptance of orders may result in restrictions on future COD availability.

8. Delayed Deliveries

While we work with our courier partners to deliver orders within the estimated timeframe, Samsara does not guarantee a specific delivery date.

Delays may occur because of:

Weather conditions.
Natural disasters.
Public holidays.
Festivals or peak shopping periods.
Courier or transportation disruptions.
Government restrictions.
Incorrect customer information.
Other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us and we will assist you in checking the shipment status with our courier partner.

9. Damaged Packages

If you receive a package that appears visibly damaged, tampered with or opened, we recommend that you:

Take photographs or videos of the package before opening it, where possible.
Record the condition of the packaging and product.
Contact Samsara as soon as possible.
Provide your order number along with relevant photographs or videos.

This information may be required to investigate the issue with our logistics partner.

10. Missing or Incorrect Items

If your order contains a missing, incorrect or damaged item, please contact us within the timeframe specified in our Returns & Exchange Policy.

Please provide:

Order number.
Description of the issue.
Photographs or videos of the product and packaging, where requested.

We will review the issue and provide an appropriate resolution in accordance with our applicable policies and consumer rights under Indian law.

11. Multiple Items in One Order

If you purchase multiple products in a single order, we may ship them together or separately depending on product availability, warehouse operations and logistics requirements.

If an order is shipped in multiple packages, you may receive separate tracking information.

12. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We will try to accommodate the request if the order has not yet been processed or dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

13. International Shipping

At present, Samsara does not offer international shipping.

If international shipping is introduced, applicable shipping charges, customs duties, import taxes and other charges will be communicated or displayed as applicable.

Unless expressly stated otherwise, any customs duties, import taxes or charges imposed by the destination country will be the responsibility of the customer.